FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS & PRODUCTS
  • DO YOU SELL SINGLE CARDS?
    NO. WE SPECIALIZE EXCLUSIVELY IN FACTORY-SEALED TCG PRODUCTS. WE DO NOT BUY, SELL, OR TRADE INDIVIDUAL CARDS.
  • ARE YOUR SEALED PRODUCTS AUTHENTIC AND UNTAMPERED WITH?
    YES. OUR PRODUCTS ARE SOURCED DIRECTLY FROM OFFICIAL DISTRIBUTORS AND PUBLISHERS. WE GUARANTEE AUTHENTIC, FACTORY-SEALED PRODUCTS AND DO NOT WEIGH, SEARCH, OR RESEAL PACKS.
  • DO YOU OFFER PRE-ORDERS FOR UPCOMING SETS?
    NO. WE DO NOT ACCEPT PRE-ORDERS. PRODUCTS ARE LISTED FOR SALE ONLY WHEN THEY ARE PHYSICALLY IN STOCK AND READY TO SHIP.
SHIPPING & DELIVERY
  • WHERE DO YOU SHIP TO?
    WE CURRENTLY SHIP WITHIN HONG KONG ONLY. WE HOPE TO EXPAND INTERNATIONALLY IN THE FUTURE.
  • HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
    ORDERS ARE TYPICALLY PROCESSED WITHIN 1-2 BUSINESS DAYS BEFORE BEING HANDED OVER TO THE COURIER.
  • HOW LONG DOES SHIPPING TAKE?
    STANDARD SHIPPING TYPICALLY TAKES 3-5 BUSINESS DAYS AFTER DISPATCH. EXPEDITED SHIPPING, WHEN AVAILABLE AT CHECKOUT, TYPICALLY TAKES 1-2 BUSINESS DAYS AFTER DISPATCH. DELIVERY ESTIMATES MAY VARY DUE TO COURIER OPERATIONS AND HOLIDAYS.
  • WILL MY ORDER BE PACKAGED SECURELY?
    ABSOLUTELY. AS COLLECTORS OURSELVES, WE UNDERSTAND HOW IMPORTANT BOX CONDITION IS. WE CAREFULLY PACK ORDERS USING STURDY BOXES, BUBBLE WRAP, AND PROTECTIVE MATERIALS TO HELP PROTECT YOUR PRODUCTS DURING TRANSIT.
RETURNS & REFUNDS
  • WHAT IS YOUR RETURN POLICY?
    ALL PRODUCTS ARE FINAL SALE. WE DO NOT ACCEPT RETURNS, REFUNDS, OR EXCHANGES DUE TO A CHANGE OF MIND, ACCIDENTAL PURCHASES, OR DISSATISFACTION WITH CARD PULLS. EXCEPTIONS APPLY TO VERIFIED AUTHENTICITY ISSUES, QUALIFYING DEFECTS, INCORRECT ITEMS, AND WHERE REQUIRED BY APPLICABLE LAW.
  • WHAT SHOULD I DO IF I RECEIVE AN INCORRECT, DEFECTIVE, OR POTENTIALLY COUNTERFEIT ITEM?
    PLEASE CONTACT US THROUGH OUR WEBSITE CONTACT PAGE AS SOON AS POSSIBLE, PREFERABLY WITHIN 72 HOURS OF DELIVERY FOR VISIBLE ISSUES. INCLUDE YOUR ORDER NUMBER, A DESCRIPTION OF THE ISSUE, AND CLEAR PHOTOS OF THE ITEM AND PACKAGING, ALONG WITH ANY RELEVANT EVIDENCE. WE AIM TO RESPOND WITHIN 24-48 HOURS. THE SUGGESTED REPORTING PERIOD DOES NOT LIMIT STATUTORY RIGHTS.
  • CAN I RETURN AN ITEM IF I CHANGE MY MIND OR DISLIKE MY CARD PULLS?
    NO. WE DO NOT ACCEPT DISCRETIONARY RETURNS FOR A CHANGE OF MIND OR FOR THE CONTENTS, RARITY, OR PULL RATES OF TRADING CARD PRODUCTS. THIS DOES NOT EXCLUDE APPLICABLE LEGAL RIGHTS RELATING TO COUNTERFEIT OR DEFECTIVE GOODS.
  • WHAT SHOULD I DO IF MY PACKAGE IS DAMAGED OR LOST DURING SHIPPING?
    FOR SIGNIFICANT SHIPPING DAMAGE, PHOTOGRAPH THE SHIPPING BOX, LABELS, PACKING MATERIALS, AND AFFECTED PRODUCTS, AND CONTACT US PROMPTLY, PREFERABLY WITHIN 72 HOURS OF DELIVERY. IF A PACKAGE APPEARS LOST, CONTACT US AS SOON AS YOU BECOME AWARE OF THE ISSUE. WE WILL ASSIST WITH INVESTIGATING THE SHIPMENT AND ARRANGING AN APPROPRIATE RESOLUTION IN ACCORDANCE WITH APPLICABLE LAW.
  • WHERE CAN I READ THE FULL POLICY?
    PLEASE REVIEW OUR FINAL SALE & RETURNS POLICY / TERMS & CONDITIONS ON THE WEBSITE FOR FULL DETAILS. NOTHING IN THIS FAQ LIMITS RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED UNDER HONG KONG LAW.

 

常見問題 

訂單及產品
  • 問:你們有銷售單卡(散卡)嗎?
    答:沒有。我們專營原廠密封、未經拆封的TCG產品，不提供單卡買賣或交易服務。
  • 問:你們的產品是否正品及未經改封?
    答:是。我們的產品直接採購自官方發行商及經銷商。我們保證原廠密封狀態出售，絕不會自行稱重、篩選或重新封裝卡包。
  • 問:你們提供新系列預購嗎?
    答:沒有。我們暫不接受預購，商品會在實際到貨、確認有現貨並可安排出貨後才上架。
送貨及配送
  • 問:送貨範圍包括哪些地區?
    答:目前只提供香港境內配送，未來計劃逐步擴展送貨範圍。
  • 問:訂單需要多久才能出貨?
    答:一般訂單處理時間為一至兩個工作日，之後交由速遞公司配送。
  • 問:送貨需要多久?
    答:標準配送預計需時三至五個工作日；如結帳時有特快配送選項，預計需時一至兩個工作日。實際時間可能因地區及物流情況而有所不同。
  • 問:商品會妥善包裝嗎?
    答:會。我們使用堅固紙箱、氣泡紙及防護包裝物料細心包裝每張訂單，盡量減低運送損壞風險。
退貨及退款
  • 問:你們的退貨政策是甚麼?
    答:所有商品均屬最終銷售(FINAL SALE)。我們不接受因改變主意、購買錯誤或抽卡結果不滿意而提出的退換貨申請。如涉及真偽問題、符合條件的瑕疵、寄錯商品，或其他依法須提供補救的情況則屬例外。
  • 問:收到錯誤、瑕疵或懷疑非正品的商品怎麼辦?
    答:請盡快透過網站聯絡頁面與我們聯繫，提供訂單編號、問題描述、商品及包裝的清晰照片以及相關證明。對明顯損壞或寄錯貨，建議盡可能於收貨後72小時內回報；此建議時限不會排除依法享有的權利。
  • 問:可以因為抽卡結果不理想而退貨嗎?
    答:不可以。我們不接受因抽卡結果、稀有卡抽中機率或個人喜好而提出的一般退貨或退款申請，但不影響依法享有的權利。
  • 問:包裹在運送途中損壞或遺失怎麼辦?
    答:如包裹嚴重損壞，請保留外箱、運單及包裝材料並拍攝清晰照片，盡快聯絡我們；如包裹遺失，請在發現問題後盡快通知我們，以便調查及協助處理。
  • 問:問題確認後如何處理?
    答:經核實後，我們會按個案情況及適用法律安排合適的補救方案，包括更換商品、退款或雙方同意的其他處理方式。