TERMS & CONDITIONS

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• ALL PURCHASES FROM CHALICE COLLECTIBLES HONG KONG ARE FINAL SALE.
  WE DO NOT ACCEPT RETURNS, EXCHANGES, CANCELLATIONS, OR REFUNDS DUE TO A CHANGE OF MIND, ACCIDENTAL PURCHASES, PRICE FLUCTUATIONS, OR DISSATISFACTION WITH TRADING CARD CONTENTS OR PULL RATES.
• EXCEPTIONS APPLY TO VERIFIED AUTHENTICITY ISSUES, DEFECTIVE PRODUCTS, INCORRECT ITEMS, AND CIRCUMSTANCES WHERE A REMEDY IS REQUIRED BY APPLICABLE LAW.

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• UNLESS OTHERWISE SPECIFIED, PRODUCTS ARE SOLD IN THEIR ORIGINAL FACTORY-SEALED CONDITION.
  MINOR COSMETIC VARIATIONS, INCLUDING SLIGHT SHRINK-WRAP IRREGULARITIES, SUPERFICIAL SCRATCHES, OR MINOR PACKAGING WEAR, MAY OCCUR DURING MANUFACTURING, HANDLING, OR TRANSPORTATION AND DO NOT AUTOMATICALLY CONSTITUTE DEFECTS.
• CLAIMS ARE ASSESSED IN LIGHT OF THE PRODUCT DESCRIPTION, THE NATURE AND EXTENT OF THE ISSUE, AND APPLICABLE LAW. KNOWN MATERIAL IMPERFECTIONS WILL BE DISCLOSED IN PRODUCT LISTINGS WHERE APPLICABLE.

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• WE REVIEW CLAIMS INVOLVING SPECIFIC EXCEPTIONS:
  • (A) AUTHENTICITY ISSUES: PRODUCTS REASONABLY SUSPECTED OR CONFIRMED TO BE COUNTERFEIT.
  • (B) DEFECTIVE PRODUCTS: SIGNIFICANT MANUFACTURING DEFECTS, COMPROMISED FACTORY SEALS, OR SUBSTANTIAL UNDISCLOSED DAMAGE.
  • (C) INCORRECT ITEMS: PRODUCTS DIFFERENT FROM THOSE ORDERED OR MATERIALLY INCONSISTENT WITH THEIR DESCRIPTIONS.
  • (D) SHIPPING ISSUES: ORDERS LOST OR MATERIALLY DAMAGED IN TRANSIT.
• ALL CLAIMS ARE SUBJECT TO REASONABLE VERIFICATION AND APPLICABLE CONSUMER PROTECTION LAWS.

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• PLEASE INSPECT YOUR ORDER PROMPTLY ON DELIVERY.
  FOR VISIBLE TRANSIT DAMAGE, INCORRECT ITEMS, OR APPARENT PACKAGING DEFECTS, CONTACT US THROUGH OUR WEBSITE CONTACT PAGE AS SOON AS POSSIBLE, PREFERABLY WITHIN 72 HOURS OF DELIVERY.
• PROVIDE YOUR ORDER NUMBER, A DESCRIPTION OF THE ISSUE, AND CLEAR PHOTOGRAPHS OF THE PRODUCT AND PACKAGING WHERE AVAILABLE.
• KEEP THE PRODUCT, SHIPPING BOX, LABELS, AND PACKING MATERIALS UNTIL THE CLAIM IS RESOLVED. AUTHENTICITY CONCERNS AND STATUTORY CLAIMS WILL BE REVIEWED UNDER APPLICABLE LAW EVEN IF REPORTED AFTER THIS RECOMMENDED PERIOD.

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• CONTACT CUSTOMER SUPPORT BEFORE RETURNING ANY PRODUCT.
  WHERE A RETURN IS REQUIRED, WE WILL PROVIDE INSTRUCTIONS.
• RETURNED ITEMS MAY BE INSPECTED FOR IDENTITY, AUTHENTICITY, CONDITION, PACKAGING, AND CONSISTENCY WITH THE ORIGINAL ORDER. WE MAY REQUEST REASONABLE ADDITIONAL EVIDENCE.
• CLAIMS INVOLVING SUBSTITUTED, ALTERED, OR MATERIALLY MISREPRESENTED PRODUCTS MAY BE DECLINED WHERE SUPPORTED BY EVIDENCE AND PERMITTED BY LAW.

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• BECAUSE TRADING CARD CONTENTS ARE RANDOMIZED, WE DO NOT ACCEPT RETURNS OR REFUNDS SOLELY BASED ON CARD PULLS, RARITY, PERCEIVED VALUE, OR THE CONDITION OF INDIVIDUAL CARDS WITHIN OTHERWISE CONFORMING SEALED PRODUCTS.
• PRODUCTS OPENED OR ALTERED AFTER DELIVERY ARE INELIGIBLE FOR DISCRETIONARY RETURNS. THIS DOES NOT EXCLUDE REMEDIES FOR VERIFIED COUNTERFEIT PRODUCTS, QUALIFYING DEFECTS, OR OTHER RIGHTS PROTECTED BY LAW.

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• WHERE A CLAIM IS APPROVED, WE WILL PROVIDE AN APPROPRIATE REMEDY, WHICH MAY INCLUDE REPLACEMENT, REFUND, OR ANOTHER MUTUALLY AGREED RESOLUTION, SUBJECT TO APPLICABLE LAW.
• WHERE A RETURN IS NECESSARY BECAUSE OF A VERIFIED SELLER ERROR OR DEFECT FOR WHICH WE ARE RESPONSIBLE, WE WILL ARRANGE OR COVER REASONABLE RETURN SHIPPING COSTS. REFUNDS, WHERE APPLICABLE, WILL NORMALLY BE MADE TO THE ORIGINAL PAYMENT METHOD.

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• DO NOT RETURN MERCHANDISE OR REFUSE DELIVERY TO OBTAIN A REFUND WITHOUT CONTACTING CUSTOMER SUPPORT FIRST.
  UNAUTHORIZED RETURNS DO NOT AUTOMATICALLY QUALIFY FOR REFUNDS AND WILL BE HANDLED UNDER THIS POLICY AND APPLICABLE LAW.

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• WE MAY UPDATE THIS POLICY FROM TIME TO TIME. UPDATES APPLY PROSPECTIVELY AND WILL NOT RETROSPECTIVELY CHANGE TERMS APPLICABLE TO COMPLETED PURCHASES EXCEPT AS REQUIRED BY LAW.

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• THIS POLICY IS GOVERNED BY THE LAWS OF HONG KONG.
  NOTHING IN THIS POLICY EXCLUDES OR RESTRICTS RIGHTS OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED OR RESTRICTED UNDER APPLICABLE HONG KONG LAW.

 

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• 所有於 CHALICE COLLECTIBLES 香港購買的商品均屬最終銷售(FINAL SALE)。
  我們不接受因改變主意、錯誤購買、商品價格變動，或對卡牌內容及抽卡結果不滿意而提出的退貨、換貨、取消訂單或退款申請。
• **如涉及經核實的商品真偽問題、產品瑕疵、寄錯商品，**或其他依法須提供補救的情況，則屬例外。

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• 除非商品頁面另有註明，所有產品均以原廠密封狀態出售。
  部分商品可能因生產、正常處理或運輸過程而出現輕微外觀差異，包括封膜不平整、表面細小刮痕或輕微包裝磨損，上述情況不一定構成商品瑕疵。
• 我們會根據商品描述、問題性質及嚴重程度，以及適用法律作出評估。如商品存在已知的重大外觀瑕疵，我們會在適用情況下於商品頁面事先註明。

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• 我們會審核以下問題：
  • **(一)商品真偽：**有合理理由懷疑或經確認並非正品；
  • **(二)商品瑕疵：**存在嚴重製造瑕疵、原廠密封狀態受損，或購買前未有披露的嚴重損壞；
  • **(三)寄錯商品：**收到與訂單或商品描述有重大不符的產品；
  • **(四)運送問題：**包裹在運送途中遺失或出現嚴重損壞。
• 所有申請均須經合理核實，並按照適用的消費者保障法律處理。

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• 請於收貨後盡快檢查商品。
  如發現明顯運送損壞、寄錯商品或包裝瑕疵，請盡快透過網站聯絡頁面與我們聯繫，並盡可能於收貨後72小時內提出。
• 請提供訂單編號、問題描述，以及可提供的商品及包裝清晰照片。
• 請保留原商品、運送紙箱、運單標籤及所有包裝物料，以便核實。涉及商品真偽或其他法定權利的申請，即使超過上述建議回報期限，我們仍會按照適用法律處理。

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• 如需退貨，請先聯絡我們的客戶服務團隊，並按照提供的退貨指示辦理。
  我們可能會檢查退回商品的身份、真偽、外觀狀態、包裝，以及是否與原訂單相符。
• 如有需要，我們保留要求提供合理補充資料或進一步核實的權利。
• 如有充分證據顯示商品曾被調包、人為改動，或申請資料存在重大失實，我們可在法律允許的範圍內拒絕相關申請。

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• 由於集換式卡牌產品的內容具有隨機性，我們不接受因抽卡結果、卡牌稀有度、卡牌價值，或符合原有商品描述的密封產品內部卡牌狀況而提出的一般退貨或退款申請。
• 商品於收貨後經拆封或人為改動，原則上不符合自願退貨安排。但本條款不排除經核實的假貨、符合法定要求的產品瑕疵，或其他受法律保障的申索。

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• **經審核確認符合處理條件後，我們會按照個案情況及適用法律安排適當的補救方案，**包括更換商品、退款或雙方同意的其他處理方式。
• 如退貨原因屬經核實的商家錯誤或我們須負責的產品瑕疵，我們會安排或承擔合理的退貨運費。如適用，退款一般會退回原付款方式。

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• 請勿在未聯絡客戶服務團隊的情況下自行寄回商品，或以拒收包裹的方式要求退款。
  未經事先安排的退貨不會自動符合退款資格，相關個案將按照本政策及適用法律處理。

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• CHALICE COLLECTIBLES 香港保留不時更新本政策的權利。更新後的條款適用於日後的訂單，不會追溯影響已完成購買時適用的條款。

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• 本政策受香港法律管轄。
  本政策不會排除或限制任何根據香港適用法律不得排除或限制的消費者權利及法律補救。